We had a major pacs downtime yesterday. It was only revived at around 4plus in the afternoon. The current images as well as the previous images could not be accessed in centricity at all. We started printing films again for the general side while the CT side printed films in the afternoon for the inpatient. It's a real hell as they need immediate reports for the urgent reports and everything had to be done verbally in the case of emergency. i guess the downtime also affects some of the procedures since we have stopped printing films long time ago. This is a major disaster for all. The backlog after the downtime was terrible. We had to send the images to pacs again and verified them asap so that the radiologists could report them asap. Everyone has their share of stress.

Filmless has indeed make our work easier , well at least we dun have to walk so many times to and fro to pass images and collect films. But to start the entire workflow again yesterday, everyone was deadbeat tired at the end of the day. The worst was the team who stayed back to pac the images for both general and emd. i wanted to stay back and help out.. but somehow,,,,, sigh ...... The stack of forms oh my ,, i cannot imagine. At least for our side, we cleared that pretty fast, with two of us pacing images while the other two continue scanning the patients. Of course, the two scanning patients colleagues would be more tired.

i have to deal with two potential complaint cases. Sigh,,,still required some skill to deal with them properly. Luckily, managed to solve that. i still think that we need to revise our workflow especially when we are dealing with outpatient, inpatient and emd together. Although we have some kind of system to prioritise the patients, we could not please everyone. That's the tricky part of customer service. Communications between our counterparts also played a very important part...coz miscommunications often lead to misunderstanding and create unhappiness among the patients.

The entire day, i did not really do much scanning coz everytime i want to start a case, someone asked me to attend to this and that. To the extent that, my partner also commented that i always disappear somewhere else. Felt so bad about desserting her. Sorry.... And realised that i need to get my contrast for printing films correct especially when boss has already pointed out my mistakes....